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About Us
Victoria Linen Company are completely dedicated to your total satisfaction.
We are a long standing mail order business based in Lancashire, delivering custom made bedlinens direct to your door. Set up in 1989 we have specialised in manufacturing bed linens to fit any type of bed. From extra long beds to extra wide and all sizes inbetween, from twin divans to adjustable beds we can cater for almost any size. In more recent years we have widened our range to cover curtains, headboards and bedspreads and now we cater for the standard bed market too. Bringing in only the best quality bedlinens in bright and colourful designs for your bedroom. Now with the addition of our online facilities we hope to reach even more people, giving them linens especially made to fit their bed.
If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Victoria Linen Company
Unit 2, Hargreaves Street Mill
Hargreaves Street
Haslingden
Lancs
BB4 5RQ
Tel/Fax: 01706 220020
rachel@victorialinen.co.uk
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa, Switch and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling
Orders for standard bed linens (Single, Double or King size) will be dispatched in most cases within 3 working days, because outsized bed linens are made to order please allow up to 21 days for orders to be dispatched. Orders will be sent as one package wherever possible so as not to incur further postage costs. If items are out of stock we will let you know when they are due and have them delivered as soon as they arrive with us.
For orders outside the UK, postage can be quoted at the time of order via phone, fax or e-mail. |
Delivery Schedule We will normally send your order to you in 7-10 working days when in stock. Because outsized bed linens and quilts are made to order these may take longer. For linens please allow up to 21 days and for duvets please allow 6- 8 weeks for dispatch. Orders will be sent as one package wherever possible so as not to incur further postage costs.
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| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
Credit Card Security Your privacy is assured when the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Victoria Linen Company maintains industry standard safeguards to ensure the security, integrity and privacy of the Personal Information that you provide to victorialinen.co.uk |
| Guarantee All products are guaranteed. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01706 220020 (International +44 01706 220020) or fax us on or write to us at Unit 2, Hargreaves Street Mill Hargreaves Street Haslingden Lancashire BB4 5RQ United Kingdom |
Privacy Policy INFORMATION COLLECTED While visiting the Victoria Linen website, we may ask you to register and/or provide information that personally identifies you ("Personal Information") for purposes of interacting with the Site. Such Personal Information may include, but is not limited to, your name, phone number, street address and e-mail address. On any page that collects Personal Information, we will specifically describe what information is required in order to provide you with the product or service or enter you in the promotion you have requested, as well as respond to your inquiry or comments, administration and troubleshooting purposes and to determine site usage. . What are Cookies? A cookie is an element of data that a web site can send to your browser, which may then be stored on your system. This element of data is a piece of text, not a program. The Site can only access the information from a cookie sent by the Site. We cannot access other cookies sent by other web sites or the information contained therein. Additionally, we cannot learn your e-mail address or any other information about you through the use of a cookie. The only way we would learn such information is if you specifically and voluntarily submit that information to us, for example, through a registration system, by a competition, joining our members area, etc. Why does the Site use cookies? Victoria Linen Co and it's said websites use cookies to track usage of the Site and further personalize your experience when you are visiting the Site. By tracking usage, we can best determine what features of the Site best serve the users. What benefits do I receive from cookies? Overall, the use of cookies helps to give you a more personalized experience at the Site. The information is used to keep our site fresh and relevant to you the user. Cookies also allow you to avoid retyping your e-mail address and password each time you access the Site. May I decline to accept a cookie? You may decline to accept cookies sent by the Site by selecting an option on your browser to reject cookies. However, some portions of the Site may require registration in order to access those areas. In such cases, we ask that you register and provide us with basic information on our registration page, or sign in if previously registered. Cookies enable our server to know that you are a registered user; and will eliminate the need for you to log in each time you access our Site. In addition, our registration system may require that you accept the cookies from the Site in order to access that portion of the Site. What happens with the information collected in a cookie? The information stored in a cookie is used to identify you to our server, to allow us to personalize your experience on the Site, and to serve content and communications that may be of interest to you. IP Addresses: victorialinen.co.uk do not log IP addresses, or the location of your computer on the Internet, for systems
USE OF PERSONAL INFORMATION We believe in protecting your privacy, and will not share Personal Information with third parties outside of Victoria Linen Company except as described in this Privacy Policy. We believe that we can enhance your experience on our Site with the information you share with us. We use Personal Information about you to improve our advertising and marketing efforts, to statistically analyse Site usage, to improve our content and product offerings and to personalize the Site's content, layout, and services. We may also use your Personal Information, such as your e-mail address or mailing address, to contact you regarding products and/or services that may be of interest to you, to respond to an inquiry from you regarding the information that we have collected or respond to your comments and suggestions. Victoria Linen Co and its websites may disclose aggregated user statistics in order to describe our services to potential advertisers, partners, other third parties, our affiliate companies, and for other lawful purposes. For example, we may provide potential advertisers with aggregate information about our users, such as "2,000 people viewed your site today." As part of your experience on our Site, you may receive communications from us related to products and services that might interest you. While we believe these services will enhance your experience at our Site, you will at all times be able to opt out from receiving these communications, either by specifically opting out of these services. We have today, and will in the future have, arrangements with third party service providers, such as credit card processors, shipping companies and delivery agents. When you sign up for a service we offer on the Site, we may be required to share Personal Information with that service provider in order to provide the service. These third party providers are not permitted to retain or use Personal Information for any purpose unrelated to providing the service. We reserve the right to disclose Personal Information when needed to comply with the law or a legal process, cooperate with investigations of purported unlawful activities.
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Returns Policy You have the right to cancel an order within seven working days of purchase or within seven working days of receipt of the goods (whichever is the longer). Should you wish to cancel your purchase within seven working days, please contact us in writing, either by letter or by email. All items must be appropriately packaged and returned within 10 Days, unused in their original packaging in a saleable condition and the tags still attached (if applicable) along with the invoice to:
Victoria Linen Co Ltd
Unit 2 Hargreaves Street Mill
Haslingden Lancs
BB4 5RQ
Orders where goods are received back after 10 days will be charged a 10% restocking fee. We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage and to return goods by recorded delivery, registered post or by courier. Proof of postage will not be accepted as proof of delivery. The cost of returning goods will be borne by the customer. Cost of return of goods cancelled after dispatch will be borne by customer.
You can expect a refund in the same form of payment originally used for purchase within 30 days after we receive your return or 7 day cancellation notice. Shipping and Handling charges will not be refunded for (1) undeliverable packages (including those for which the shipper cannot locate the customer, resulting in the order being returned to sender or abandoned), (2) deliveries that are refused (including instances in which the customer is unwilling to pay any applicable taxes or duties which results in the order being returned to sender or abandoned) or (3) orders cancelled after the goods have been shipped. All undeliverable or refused orders will be treated as a return, with the same policy applied as returned items.
In the unlikely event that you receive damaged goods, please notify us in writing (or by email) within 7 days of receipt and goods will be re-dispatched on return of faulty items.
We want you to be completely satisfied with your purchases. Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation. Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary slightly.
OUTSIZED/ADJUSTABLE BEDLINENS & DUVETS: These linens and duvets are made to order on a one off basis, items may be returned if found to be faulty or the wrong size to what you have ordered. We regret they may not be exchanged/refunded for any other reason. Items must be returned unused and unwashed in there original packaging
Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us. |
Victoria Linen Co Ltd, Unit 2 Hargreaves Street Mill, Haslingden, Lancashire, BB4 5RQ |
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