All the bedding we sell (with the exception of duvets, pillows and branded items) is made to order in house. As such we don't hold any stock as nearly 100% of our products are made for specific sizes.
Current delivery time is approximately 5-6 weeks but we are working hard to reduce this.
Our sales and customer service are available week days 9am - 4pm, please contact us if you have any questions or queries on Tel: 01706 220020 or email firstname.lastname@example.org
Free delivery only includes Mainland UK and also excludes Scottish Highlands where a £10-£20 surcharge will be applicable depending on order weight.
We offer several options for delivery outside the UK:
- Uninsured Airmail: For orders up to approx 5kg these parcels are sent on a 2-5 day delivery and are uninsured.
- Royal Mail Airsure: For orders up to 5kg. Tracked & Insured against loss or damage up to £50, delivery approx 2-5 days depending on destination.
- Courier: For orders up to 30kg. Fully insured and tracked courier with delivery between 1-5 days depending on destination.
From time to time we offer free delivery on orders. Regrettably our free service is only available to the UK mainland.
You have the right to cancel an order for standard size bedding within seven working days of purchase or within seven working days of receipt of the goods (whichever is the longer). Should you wish to cancel your purchase within seven working days, please contact us in writing, either by letter or by email. All items must be appropriately packaged and returned within 10 Days. If any items are unfit for purpose or faulty please contact us within 28 days for refund or replacements.
If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights. Whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of our goods. Therefore, please do not damage the items whilst you inspect them
Standard size bed linens must be returned unused, in their original packaging, in a saleable condition with the tags still attached (if applicable) along with the invoice to:
Victoria Linen Co Ltd
New Bowness Mill, Shawclough Road, Rossendale BB4 9JZ
We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage and to return goods by recorded delivery, registered post or by courier. Proof of postage will not be accepted as proof of delivery. The cost of returning goods will be borne by the customer. Cost of return of goods cancelled after dispatch will be borne by customer.
You can expect a refund in the same form of payment originally used for purchase within 30 days after we receive your return or 7 day cancellation notice. Shipping and Handling charges will not be refunded for (1) undeliverable packages (including those for which the shipper cannot locate the customer, resulting in the order being returned to sender or abandoned), (2) deliveries that are refused (including instances in which the customer is unwilling to pay any applicable taxes or duties which results in the order being returned to sender or abandoned) or (3) orders cancelled after the goods have been shipped. All undelivered or refused orders will be treated as a return, with the same policy applied as returned items.(4) Items that are not faulty.
In the unlikely event that you receive damaged goods, please notify us in writing (or by email) within 7 days of receipt and goods will be re-dispatched on return of faulty items). Customers must be aware that Victoria Linen cannot be held liable if goods are received in a damaged condition from the courier/postal service if the items were dispatched in a saleable condition. If items are received in a damaged condition customers are advised that they must refuse delivery or sign for the goods as 'damaged' for insurance purposes.
We want you to be completely satisfied with your purchases. Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation. Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary slightly.
Returns from outside the UK:
Only on the occasion of receiving faulty goods, Victoria Linen will refund the recipient with the cost of returning the item via their local post office up to a maximum cost of GB £10.00. (A receipt must be obtained). If the recipient has paid import duty, it will be repaid on a pro rata basis. The recipient should contact us to arrange their refund. This returns policy does not affect your legal and statutory rights.
In the event of returning full bed sets please note the free fitted sheet must also be returned to avoid a charge.
Returns of Custom Bedding,
These are made to order items including any items bought in the following sections: Custom Bedding, Emperor Bedding, 2'6" Bedding, 4ft Bedding, Round bedding, Adjustable Bed Bedding, Four Poster Bedding, 8ft Bedding, Made to measure curtains, Boxed Valanced Sheets, Easy Fit Velcro Valances, deep fitted sheets and Split Corner Valances.
Custom bedding includes all non UK standard sizes (single, double, king or super king) sized bed sheets, pillow cases, duvet covers, valances, (inc standard size valances with bespoke drop), curtains, mattress protectors, bedspreads, pillows & duvets.
These linens and duvets are made to order on a one off basis, items may be returned ONLY if found to be faulty or the wrong size to what you have ordered. Please allow a 1-2cm difference in your measurements as bespoke bed linen can stretch and recede depending on the fabric. We regret they may not be exchanged/refunded for any other reason.