Shipping And HandlingOrders for standard bed linens (Single, Double or King size) will be dispatched in most cases within 3-4 working days.
Custom and bespoke bed linens are made to order so please allow up to 21 days for orders to be dispatched. Orders will be sent as one package wherever possible so as not to incur further postage costs. If items are out of stock we will let you know when they are due and have them delivered as soon as they arrive with us.
Delivery ScheduleStandard Size Bedding: We will normally send your order to you in 7 working days when in stock.
From time to time we experience some delays for designer bed linens. While do try and contact all customers regarding delays but we would ask that if your order is not received within 2 weeks of being placed please contact us for an update.
Custom Bed Sizes: Outsized bed linens and quilts are made to order these may take longer. For outsized bed linens please allow approximately 14 - 21 days and for outsized duvets/mattress toppers please allow up to 4 weeks for dispatch. Orders will be sent as one package wherever possible so as not to incur further postage costs.
Express delivery means your order will be dispatched within 7 working days of your order being received.
Free delivery only includes Mainland UK and also excludes Scottish Highlands where a £10-£20 surcharge will be applicable depending on order weight.
All products overseas outside the UK are sent via registered mail or courier. Delivery time is dependent in the service but varies from 3 to 5 working days from dispatch.
Christmas 2016: Victoria Linen will shut down between 23rd December and will reopen on 3th January 2017. During this time no orders will be dispatched, orders placed over this time will be treated with urgency when we re-open.
GuaranteeAll products are guaranteed.
Price match guarantee only applies to like for like goods when compared to other internet online stores. Price comparison does not include private and individual sellers or when compared through online portals such as Ebay and Gumtree etc. Price comparison items only includes goods of new and unused condition and in the case of bed linen and outsized bed linen of equal thread count, fabric quality and product make up.
Any price comparisons will need proof of purchase price and delivery costs.
Returns PolicyReturns Policy You have the right to cancel an order for standard size bedding within seven working days of purchase or within seven working days of receipt of the goods (whichever is the longer). Should you wish to cancel your purchase within seven working days, please contact us in writing, either by letter or by email. All items must be appropriately packaged and returned within 10 Days. If any items are unfit for purpose or faulty please contact us within 28 days for refund or replacements.
If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights. Whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of our goods. Therefore, please do not damage the items whilst you inspect them
Standard size bed linens must be returned unused, in their original packaging, in a saleable condition with the tags still attached (if applicable) along with the invoice to:
Victoria Linen Co Ltd
1 Grove house
We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage and to return goods by recorded delivery, registered post or by courier. Proof of postage will not be accepted as proof of delivery. The cost of returning goods will be borne by the customer. Cost of return of goods cancelled after dispatch will be borne by customer.
You can expect a refund in the same form of payment originally used for purchase within 30 days after we receive your return or 7 day cancellation notice. Shipping and Handling charges will not be refunded for (1) undeliverable packages (including those for which the shipper cannot locate the customer, resulting in the order being returned to sender or abandoned), (2) deliveries that are refused (including instances in which the customer is unwilling to pay any applicable taxes or duties which results in the order being returned to sender or abandoned) or (3) orders cancelled after the goods have been shipped. All undeliverable or refused orders will be treated as a return, with the same policy applied as returned items.(4) Items that are not faulty
In the unlikely event that you receive damaged goods, please notify us in writing (or by email) within 7 days of receipt and goods will be re-dispatched on return of faulty items). Customers must be aware that Victoria Linen cannot be held liable if goods are received in a damaged condition from the courier/postal service if the items were dispatched in a saleable condition. If items are received in a damaged condition customers are advised that they must refuse delivery or sign for the goods as 'damaged' for insurance purposes.
We want you to be completely satisfied with your purchases. Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation. Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary slightly.
Returns from outside the UK:
Only on the occasion of receiving faulty goods, Victoria Linen will refund the recipient with the cost of returning the item via their local post office up to a maximum cost of GB £10.00. (A receipt must be obtained). If the recipient has paid import duty, it will be repaid on a pro rata basis. The recipient should contact us to arrange their refund. This returns policy does not affect your legal and statutory rights.
In the event of returning full bed sets please note the free fitted sheet must also be returned to avoid a charge.
Returns of Custom Bedding and made to order items, (including all Emperor Bedding, 2'6" Bedding, 4ft Bedding, Round bedding, Ikea size bedding, Adjustable Bed Bedding, Four Poster Bedding, 8ft Bedding, Made to measure curtains, Boxed Valanced Sheets, Easy Fit Velcro Valances and Split Corner Valances.)
These linens and duvets are made to order on a one off basis, items may be returned ONLY if found to be faulty or the wrong size to what you have ordered. Please allow a 1-2cm difference in your measurements as bespoke bed linen can stretch and recede depending on the fabric. We regret they may not be exchanged/refunded for any other reason. Items must be returned unused and unwashed in there original packaging. Please note that made to order goods will be subject to a 10% cancellation charge should the customer choose to cancel before the items are sent.
From time to time Victoria Linen will offer discounts and offers relating to its products. Victoria Linen reserve the right to change offers at any time including ending offers early. Vouchers and offers cannot be used in conjunction with one another with one discount code or offer only applicable to one order.Some offers are detailed below:
3 for 2: We offer 3 for the price of 2 on all our UK manufactured bedding. This does not include Duvets, Quilts, Quilted bedspreads, pillows or any of the branded designer bedding in the designer bedding section, unless otherwise stipulated.We regularly offer discount codes and offers through our mailing list. Please add your email address at any of our catalogue or product pages.
15% OFF: Offer applies to all custom bedding and sub categories. All plain standard bedding manufactured by Victoria Linen UK. Offer excludes all items on sale, designer bedding and its sub categories on www.victorialinen.co.uk
Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.